Hopefully this answers a lot of your questions, if you cannot find the answer you are looking for please contact us and we will be happy to help! 

Postage & Delivery

Q. Where do you deliver?
A. Orders placed through our online store can only be delivered UK wide, although if you are an overseas customer please email and we will be happy to take an order. 

Q. What are your shipping costs?
A. APC Next Day Delivery (UK Only)
Up to 15kg £8
15-20kg £10
20-30kg £12
30-40kg £16
40-50kg £20
50-70kg £28
Over 70kg - Pallet delivery £40-£45
(Please make sure you have the facilities to receive a pallet before ordering).

Q. Can I track my parcel?
A. Of course! If you pop your email address on your order you will receive tracking updates once the goods are collected by APC Overnight
Q.When can I expect delivery?
A. Any orders placed before 1pm will be delivered the next working day between 9am-6pm.

Q. Which payment methods do you accept?
A. We accept Visa, Mastercard, Maestro & PayPal.

Q. What if I need to cancel my order?
A. Not to worry, if you give us a call on 01753 650958 before the 1pm cut off we can cancel your order and organise a refund. 

Q. Can I add or remove items on my order?
A. Yes! Instead of placing an entire new order and being charged delivery again, call us on 01753 650958 and we can amend where necessary. 

In Store
Q.  Where are you based?
A. We have an on site store in St. Albans open Monday to Friday 8.30-5pm where you can come in and buy all your favourite goodies. Please note we do not accept cash

Q. Can you provide technical help on products?
A. Yes we can, if at all possible its better to give us a call and we can get a technical adviser to call you back